OmniSocial Engaged
The premier enterprise social engagement platform
to power fully-integrated, branded discussions.
Empower your fans, consumers, and customers to
have real, value-added conversations on your domain.
OmniSocial Engaged
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Brand Affinity
Engage your base of passionate fans, like-minded individuals, and consumers with an integrated, branded community powered by OmniSocial Engaged.
Brand Affinity & Advocacy
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support-2
Reduce support costs, enable peer-to-peer collaboration, and provide a premium level of customer service with a Social Customer Support solution powered by OmniSocial Engaged.
Social Customer Support
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CLIENTS

abc

ABC

ABC leverages Mzinga's OmniSocial Engaged platform to integrate user discussions and enthusiast communities into ABC.com. So whether you are watching The Bachelor, General Hospital, Dancing with the Stars...
Ford Motor Company

Ford Motor Company

Ford is the leading American automobile manufacturer and a pioneer in the adoption of technology to revolutionize the driving experience. Mzinga has been powering the SYNC Owner-to-Owner Community since 2005...

Major League Baseball

America’s Past Time. MLB has leveraged the depth and flexibility of OmniSocial Engaged to provide deeply integrated, interactive experience for both fans and paying subscribers alike since 2002.

Consumer Reports

Consumers Union publishes Consumer Reports, one of the top ten circulation magazines in the country and consumerreports.org, which has the most subscribers of any web property of its kind....

About.com

About.com delivers accessible and quality information on almost every topic from health, wellness, travel, entertainment, politics, and more. Since 1997, About.com has partnered with us to power online discussions and forums on thousands of topic areas.
Lincoln

Lincoln

Lincoln, a division of Ford Motor Company, was looking to improve the buying experience and reach a new demographic with its online Concierge experience for questions regarding the Lincoln line of vehicles. Users can sign in with...
Interval International

Interval International

Interval International is a leading vacation exchange company with locations around the globe. Interval members have access to premier destinations, luxury resorts, and extensive vacation exchange network. OmniSocial Engaged powers...

ABC News

ABC News has been one of the most trusted news sources in the world for several decades. With programming such as World News Tonight, 20/20, Good Morning America, and This Week, ...
Chicago Booth

Chicago Booth

The Booth School of Business at The University of Chicago is one of the most respected business schools in the country and abroad. Chicago Booth uses OmniSocial Engaged to publish ...
philly.com

Philly.com

Philly.com is the online source for all news in the Philadelphia area. The sister site of news publishers The Philadelphia Inquirer and The Daily News, has all...
AbeBooks.com

AbeBooks.com

AbeBooks is a premier online marketplace for new, used, rare and out-of-print books. Engaged has powered branded discussions and forums ...
Altova

Altova MetaTeam

Altova is a software company offering many products and solutions used by millions of customers. Altova was looking for new ways to reach their customers as it released its MetaTeam product.

BRAND AFFINITY

The average consumer mentions specific brands over 65 times per week in conversations with friends, family, and co-workers. Additionally, 85% of adult Americans go online to access information about a hobby or interest. A vast majority of those also participate in online communities of like-minded individuals.

Brands are quickly realizing that they cannot rely solely on Facebook, Twitter, and other social networks for interacting and building a relationship with their fans and consumers. With an Affinity Community powered by OmniSocial Engaged, brands can leverage all that great content and drive them back to an integrated fan and enthusiast community on its own domain within its web and mobile experiences.

Brand Advocacy

Brand Advocacy

Convert the casual fan into a loyal, brand advocate with engaging content, conversations, rewards, and recognition.

SEO

User generated content and discussions yield tremendous SEO value that will  help your site and content become more discoverable.

Traffic and Conversion

Traffic and Conversion

Branded discussions and conversations provide a source of valuable, recurring site traffic and makes your digital experiences more sticky. Incentivize guests to convert to registered members to participate in the conversation.

Control

Control

Unlike social networks such as Facebook and Twitter, you own the data and have complete control over the content.

Advertising

Advertising

Earn ad revenue by serving targeted advertising content to your audience.

Social Hub

Social Hub

Leverage content from your social channels on a consolidated, branded page on your domain.

SOCIAL CUSTOMER SUPPORT

When customers are having a problem with your product or service, they prefer to go online or to your mobile app to find the answers they need rather than pick up the phone or send an email.

With a Social Customer Support community powered by OmniSocial Engaged, your business can create a crowd-sourced, knowledge-sharing, customer experience. The valuable content that customers contribute in the support community becomes a searchable knowledge base so users can quickly find the answers they are looking for without ever having to contact your support resources.

Reduce Support Costs

Reduce Support Costs

Reduce calls, emails, and tickets to your customer support center when your customers can ask and find the answers they need in the support community.

Customer Satisfaction

Customer Satisfaction

Build loyal customers by offering a superior, innovative customer experience where users can easily find answers to their questions. Provide a concierge level of service by choosing to have experts on hand to answer any user questions.

Increased Revenue

Increased Revenue

Studies show that customers that regularly participate in your community can yield approximately 19% in incremental revenue.

Private or Public

Private or Public

Support communities can be made private to just your customers or open for guests and potential customers to view.

Insights

Insights

Make better decisions based on feedback from your loyal consumers and robust social analytics data.

Innovation

Innovation

Innovate based on suggestions from your customers that know your products and services better than anyone.

FEATURES

Brandable

Brandable

Your community should look like your brand, not like software. OmniSocial Engaged can be branded to your specifications.

Mobile

Mobile

Leveraging Responsive design, our branded discussions are optimized for smartphones, tablets and desktops. Use our Mobile APIs and SDKs to integrate discussions into your mobile apps.

Configurable

Configurable

Utilize a wide variety of configurable options such as Forums, Comments, Polls, Q&A, Content Pages, Categories, Tagging, Ratings, Subscriptions, Blogs, Ideas, RSS, Social Sharing, Social Login, and more.

Scalable

Scalable

Engaged is a SaaS, enterprise-class, cloud-hosted platform which powered approximately 7 million unique messages and 675 million page views in 2013 with optimal performance.

Quick & Easy

Quick and Easy

NO software, databases, or servers to setup or install…..EVER. Your instance of the platform is created on-demand and admins can quickly start reaping the benefits of branded social engagement.

Seamless Authentication

Seamless Authentication

Leverage your own login and registration system providing a seamless user experience.

Moderation

Moderation

Automatically pre-moderate all or some UGC based on several factors, ban specific words and phrases, listen for key watch words, promote top content, and enable spam prevention tools.

Analytics

Analytics

Rich social analytics and KPIs (Key Performance Indicators) to measure ROI, Community Health, and Top Applications, Content, and Members.

Gamification

Gamification

Our Badging and Analytics engine automatically awards badges and recognition based on a user’s level of engagement and influence.

Member Management

Member Management

Grant admin permissions, set restrictive permissions, assign icons, give rewards and recognition, and identify emerging, engaged, and influential members for outreach campaigns.

Integrations

Integrations

Integrate your preferred online advertising, web analytics, social sharing, social content, and marketing systems into the platform.

Professional Services

Professional Services

Our implementation and strategic services will guide you through your implementation as well as strategic best practices to ensure quick time to value and community success.

SEE IT IN ACTION

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PRICING

  • Starter
  • $1000/mo
  • Get Started with No Commitment
  • Multiple Deployment Options
  • Community Support
  • Community Support, Phone & Email
  • Dedicated Support & 10 Hours of Services Monthly
  • Standard
  • $1500/mo
  • Explore the Complete System
  • Multiple Deployment Options including APIs
  • Deploy Unlimited Forums
  • Community Support, Phone & Email
  • Dedicated Support & 10 Hours of Services Monthly
  • Premium
  • $3500/mo
  • Add Unparalleled Service
  • Multiple Deployment Options including APIs
  • Deploy Unlimited Forums
  • Community Support, Phone & Email
  • Dedicated Support & 10 Hours of Services Monthly